Returns & Exchanges
Due to the perishable nature of our fresh seafood, we cannot accept physical returns; however, we are committed to ensuring your satisfaction with every order. If your delivery does not meet our high standards for quality or freshness, please contact us within 24 hours of receipt for a resolution.
Inspect Your Delivery
Immediately upon arrival, open your package and inspect the seafood to ensure it is cold to the touch and meets your quality expectations.
Document Any Issues
If there is any damage or quality concern, take clear photos of the product and the shipping label to help our team process your claim.
Contact Customer Support
Email our Freshness Team within 24 hours of delivery at support@fultonfishmarket.com with your order number and the photos you captured.
Receive Resolution
Our team will review your request and issue a store credit or refund for any items that do not meet our strict freshness guarantee.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing